1. How can I track my order?
A. After logging into your account,
the status of your checkout history can be found under Order History. Also the
tracking number of the consignment will be mailed to your registered email.
2.. What if the order is
A. If our courier partners are
unable to deliver the product and they sent back to us, we will initiate a
refund which will take 4-5 working days.
3. Is it safe to use Debit Card,
Credit Card or Net Banking?
A. All Debit Card, Credit Card or
Net Banking transactions are processed over a secure encrypted connection. Rest
assured, your money is safe.
4. What should I do if my payment
A. In case there is a failure in
payment, please retry and keep the following things in mind.
• Please confirm
if the information that you have provided is correct i.e. account details,
billing address and password for net banking; and that your internet connection
was not interrupted during the process.
• If your account has
been debited even after the payment failure, it is normally rolled back to your
account within 10 business days. For any further clarification you can email us
5. Why am I not getting COD option
on my payment page?
A. If the COD option is not showing,
it’s because this facility is not available for your postal code. You can
either pay by Debit Card, Credit Card or Net Banking, or you can get the
products delivered to an alternative address (where COD is available).
6. Why do I see
different prices for the same product?
A. You could see
different prices for the same product, as it could be listed by many Sellers.
7. I missed the
delivery of my order today. What should I do?
A. The courier service
delivering your order usually tries to deliver on the next business day in case
you miss a delivery. Or delivery team will call you for next delivery.You can
check your SMS for more details on when the courier service will try to deliver
8. How do returns
A. You can raise a
request to return your items with these simple steps:
1. Log into your
2. Go to My Orders
3. Click on 'Return'
against the item you wish to return or exchange
4. Fill in the details
and raise a return request
Once you raise a
request, you'll get an email and SMS confirming that your request is being
processed. Based on the item, your request may be automatically approved or you
may be contacted for more details. If the request is approved, the item will be
picked up after which you will get a replacement. You can also track the status
of your return request instantly from the 'My Orders' section of your
9. What is the Buyer
A. The Buyer
Protection policy mediates buyer-seller disputes. In case a seller declines
your request for a return of an item and you are not convinced with the reason
given, you can write to us at email@example.com for Buyer
Protection. You can dispute the resolution that the seller has shared for your
issue until 30 days from the date of delivery and concern is looked into by us
on a case-to-case basis.
10. What should I do
if I have an issue with my product after the return period?
A. You can get in
touch with the brand or an authorised service centre of the brand to claim the
warranty for your product (wherever applicable).
11. When is a return
of an item not possible?
A. Sellers cannot
accept returns of item(s) in the following cases:
1. When an item is
damaged because of use or when it is not in the same condition as you received
2. When any consumable
item has been used or installed
3. When anything is
missing from the package you've received including price tags, labels, original
packing, freebies & accessories
4. When non-returnable
items are involved.
5. When items are
tampered with or have missing serial numbers
12. I ordered a wrong
item. Can I return it?
A. The sellers' return
policies don't support the return of item(s) ordered wrongly. You can refer the
respective seller's Returns policy on the product page.
13. What should I do
if I find the package open or tampered on delivery?
A. Do not receive the
Products if it is tampered or Opened.
14. I have requested a
replacement, when will I get it?
A. You may visit 'My Orders' to
check the status of your replacement. We will try to replace it within 3-7
working days. Please check the SMS & email that will be sent to you for
your replacement request for more details.
15. Can I use the Cash
on Delivery payment option for every product I buy on Nagaservice?
A. The availability of
Cash on Delivery option depends on factors like the delivery pincode, type of
products etc. Currenlty COD option is available within Dimapur City only. For
other Districts worry not, we are working on it.
16. What are the
payment Options available?
A. You can use your
Debit/Credit Card, Paytm, Paypal, Phonepe, google pay or Netbanking etc to shop
on our mobile app and website. All transaction are process over a secure
encrypted connection, therefore it is safe.
17. How are items
A. Products sold by
Sellers are collected, packed & shipped by our Nagaservice delivery team.
18. Why can't I get
some items shipped to my location?
A. Some sellers prefer
not to ship to certain locations due to the cost involved and this is entirely
at their discretion. You can check with your pincode on the product page to see
any other sellers ship to your location.
19. Are faster
delivery options like Same Day delivery available?
A. Yes, same day
delivery available if ordered between 9am to 2pm. But the customer may have to
come and collect in a nearby location from our delivery boy if the Customer’s
20. Why am I unable to order products like television,
air-conditioner, refrigerator, washing machine, furniture, microwave,
treadmill, etc. at my location?
A. The delivery of large category products at a particular
location depends on the following factors:
of the seller
Always ensure to update your preferred delivery location/address
to verify if the seller is offering the product or deal at your location.
21. Are there any
guidelines for writing product reviews?
A. Product reviews on
nagaservice.com are a great way to help other customers decide what to buy
Here are some tips to
writing great product reviews:
Have you used this
It's always better to
review a product you have personally used.
Educate your readers.
Provide a relevant,
unbiased overview of the product. Readers are interested in the pros and the
cons of the product. Make sure your review stands the test of time, and what
you write today is relevant even after years.
Be yourself, be
informative. Let your personality shine through, but it's equally important to
provide facts to back up your opinion.
Get your facts right!
Nothing is worse than inaccurate information. If you're not really sure,
research always helps.
22. What can I write
in product reviews?
A. Customer reviews
should be relevant to the product in question. The product review section on
Nagaservice is for you to share your opinion on the product & for other
shoppers to have an informed buying decision.
23. What's not allowed
in product reviews?
reserves the right to remove reviews that include any of the following:
- Irrelevant review
(Review consisting of a combination of random characters, random words,
repeated content, reviews on another product)
- Service feedback,
including availability, order or payment related queries. You may use the
Contact Us form for such queries
- HTML embedded in
text references to other retailers
- Pricing related
- Personal information
(Phone numbers, postal address, email address and others)
- Profane comments.
Inflammatory comments. Copyrighted comments
- Plagiarised content
(Any content found elsewhere on the internet, even if you're the original
- Promotional content
- Reviews by or on
behalf of a person or company with a financial interest in the product or a
competitors product (Reviews by authors, artists, publishers manufacturers
- Reviews written for
any form of compensation
- Reviews given using
fake ids, irrelevant user email ids
- Asking for helpful
- Review in any
language other than English (Unless there is a clear connection to the product,
like a regional book or a regional music album)
- Feedback about
errors in the product description
24. How can I
claim warranty for my product?
A. You can claim the
warranty for your product by using the invoice at any authorized service center
of the brand.