Welcome to Nagaservice Online Shopping Store !

1. How can I track my order?

A. After logging into your account, the status of your checkout history can be found under Order History. Also the tracking number of the consignment will be mailed to your registered email.

 

2.. What if the order is undelivered?

A. If our courier partners are unable to deliver the product and they sent back to us, we will initiate a refund which will take 4-5 working days.

 

3. Is it safe to use Debit Card, Credit Card or Net Banking?

A. All Debit Card, Credit Card or Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

 

4. What should I do if my payment fails?

A. In case there is a failure in payment, please retry and keep the following things in mind.

     • Please confirm if the information that you have provided is correct i.e. account details, billing address and password for net banking; and that your internet connection was not interrupted during the process.

    • If your account has been debited even after the payment failure, it is normally rolled back to your account within 10 business days. For any further clarification you can email us @ customersupport@nagaservice.com

 

5. Why am I not getting COD option on my payment page?

A. If the COD option is not showing, it’s because this facility is not available for your postal code. You can either pay by Debit Card, Credit Card or Net Banking, or you can get the products delivered to an alternative address (where COD is available).

 

6. Why do I see different prices for the same product?

A. You could see different prices for the same product, as it could be listed by many Sellers.

 

7. I missed the delivery of my order today. What should I do?

A. The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. Or delivery team will call you for next delivery.You can check your SMS for more details on when the courier service will try to deliver again.

 

8. How do returns work?

A. You can raise a request to return your items with these simple steps:

1. Log into your Nagaservice account

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement. You can also track the status of your return request instantly from the 'My Orders' section of your Nagaservice account.

 

9. What is the Buyer Protection policy?

A. The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to us at customersupport@nagaservice.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 30 days from the date of delivery and concern is looked into by us on a case-to-case basis.

 

10. What should I do if I have an issue with my product after the return period?

A. You can get in touch with the brand or an authorised service centre of the brand to claim the warranty for your product (wherever applicable).

 

11. When is a return of an item not possible?

A. Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you received it

2. When any consumable item has been used or installed

3. When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories

4. When non-returnable items are involved.

5. When items are tampered with or have missing serial numbers

 

12. I ordered a wrong item. Can I return it?

A. The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.

 

13. What should I do if I find the package open or tampered on delivery?

A. Do not receive the Products if it is tampered or Opened.

 

14. I have requested a replacement, when will I get it?

A. You may visit 'My Orders' to check the status of your replacement. We will try to replace it within 3-7 working days. Please check the SMS & email that will be sent to you for your replacement request for more details.

 

15. Can I use the Cash on Delivery payment option for every product I buy on Nagaservice?

A. The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Currenlty COD option is available within Dimapur City only. For other Districts worry not, we are working on it.

 

16. What are the payment Options available?

A. You can use your Debit/Credit Card, Paytm, Paypal, Phonepe, google pay or Netbanking etc to shop on our mobile app and website. All transaction are process over a secure encrypted connection, therefore it is safe.

 

17. How are items packaged?

A. Products sold by Sellers are collected, packed & shipped by our Nagaservice delivery team.

 

18. Why can't I get some items shipped to my location?

A. Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.

 

19. Are faster delivery options like Same Day delivery available?

A. Yes, same day delivery available if ordered between 9am to 2pm. But the customer may have to come and collect in a nearby location from our delivery boy if the Customer’s location is beyond our Privacy policy.

20. Why am I unable to order products like television, air-conditioner, refrigerator, washing machine, furniture, microwave, treadmill, etc. at my location?

A. The delivery of large category products at a particular location depends on the following factors:

·         Dimensions and weight

·         Location of the seller

Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.

 

21. Are there any guidelines for writing product reviews?

A. Product reviews on nagaservice.com are a great way to help other customers decide what to buy & avoid.

Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally used.

Educate your readers.

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.

 

22. What can I write in product reviews?

A. Customer reviews should be relevant to the product in question. The product review section on Nagaservice is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

 

23. What's not allowed in product reviews?

A. Nagaservice.com reserves the right to remove reviews that include any of the following:

- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)

- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries

- HTML embedded in text references to other retailers

- Pricing related comments

- Personal information (Phone numbers, postal address, email address and others)

- Profane comments. Inflammatory comments. Copyrighted comments

- Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)

- Promotional content

- Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)

- Reviews written for any form of compensation

- Reviews given using fake ids, irrelevant user email ids

- Asking for helpful votes

- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)

- Feedback about errors in the product description

 

24. How can I claim warranty for my product?

A. You can claim the warranty for your product by using the invoice at any authorized service center of the brand.